Refund and Return Policy

Last updated: November 11, 2026

At Hausard, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days after receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging, where applicable.

• You must provide your order number or proof of purchase.

• You must contact us before sending any item back.

Returns sent without prior authorization may not be accepted.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: support@hausard.shop
Phone: +1 3053502124

Please include your order number and the reason for your return.

If your return request is approved, we will provide you with the return instructions and the appropriate return shipping address.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

If you receive a defective, damaged, or incorrect product, please contact us so we can review the issue and provide an appropriate solution.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or additional information to help us assess the issue.

We will work with you to find an appropriate solution.

6. Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has been shipped, it can no longer be canceled. In that case, you may contact us to request a return in accordance with this policy.

7. Contact Us

If you have any questions about returns or refunds, please contact us:

Hausard
2896 McCulley St
Bartlett, TN 38134
United States

Email: support@hausard.shop
Phone: +1 3053502124